We do not accept any returns or exchanges. We do not offer refunds on custom items or digital products.  If you receive a product that is damaged, we offer replacement options on a case-by-case basis. 

We have a 10-day replacement policy which means you have 10 days after receiving your item to request a replacement.

If you received a mockup of your product prior to shipping and approved your product, there will be a $20 replacement fee plus the cost of shipping. You must contact us within 10 days of receipt and provide visual confirmation via photo that your product(s) was not as described or expected. 

To start a replacement, you can contact us at customerservice@truthbetoldcustoms.com.

If your replacement request is accepted, and once the replacement fee is paid (if applicable), we will process your replacement and ship it within 3 to 5 business days. 

You can always contact us for any replacement questions at customerservice@truthbetoldcustoms.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.